Return Policy
Return Policy
At Qasmy, we value your satisfaction and strive to ensure that every purchase meets your expectations. In the event that you are not entirely satisfied with your purchase, we have formulated a comprehensive return policy to facilitate a hassle-free experience for you.
7-Day Return Guarantee:
We offer a generous 7-day return window from the date of purchase. If for any reason you are dissatisfied with your purchase within this timeframe, you may return the items for a We’ll refund the entire product value, deducting any shipping fees paid during purchase. It’s important to note that refunds won’t cover discounts or promotional offers applied during purchase., no questions asked.
Conditions for Return:
– Items must be returned in their original condition, unused, and with all original tags and packaging intact.
– Proof of purchase, such as a receipt or order confirmation, is required for all returns.
– Personalized or customized items are not eligible for return unless they arrive damaged or defective.
– Some products may have additional specific return conditions, which will be clearly outlined at the time of purchase.
Return Process:
To initiate a return, please follow these simple steps:
1. Contact our customer service team within the 7-day return window to obtain a Return Authorization (RA) number.
2. Pack the item(s) securely, including all original accessories and documentation.
3. Clearly mark the RA number on the outside of the package.
4. Ship the items back to us using a trackable shipping method.
5. Once we receive the returned item(s) and verify their condition, we will process your refund or exchange promptly.
Refund Method:
Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 working days for the refund to reflect in your account, depending on your financial institution’s processing time.
Exchanges:
If you wish to exchange your item for a different size, color, or product, please indicate your preference when requesting a return authorization. We will do our best to accommodate your request, subject to product availability.
Damaged or Defective Items:
In the rare event that your item arrives damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund, including any applicable shipping charges.
Non-Returnable Items:
Certain items are not eligible for return due to hygiene reasons or other restrictions. These may include but are not limited to:
– – Items marked as final sale or clearance
Customer Satisfaction Guarantee:
Your satisfaction is our top priority. If you have any questions or concerns regarding our return policy or your purchase, please don’t hesitate to contact our friendly customer service team. We are here to assist you every step of the way.
Policy Updates:
We reserve the right to update or modify our return policy at any time without prior notice. However, any changes will not affect the return rights of purchases made prior to the policy update.
Thank you for choosing Qasmy. We appreciate your business and look forward to serving you again in the future.